Library incident

I did receive a letter from Mr. Appel, postmarked March 22, concerning the incident at the library he described in his April 28 letter to the editor. I took his letter very seriously and immediately started an investigation into the matter. That investigation has taken some time due to the absence of key staff involved. I made a mistake by not advising Mr. Appel of this earlier, and I sinceely apologize for it.

I thank Mr. Appel for bringing this concern to my attention. It turns out that Mr. Appel witnessed only the end of a long series of events. I cannot discuss the incident itself, because it would violate our customers' privacy.

However, customer service and the Internet use policy are the main points of his letter. He is absolutely right that library staff need to act in a professional manner, regardless of the situation, and treat customers with respect and consideration at all times. We highly value our customers, who are the reason for our existence, and we agree that we must strive to remain calm and courteous in the face of conflict. I apologize for its perceived lapse on that day.

Our Internet use policy was designed to enable the most people to have access to the computers. It undergoes review and revision periodically. The policy actually works very well and there have been very few problems or complaints. The computers there are very busy, and Sunnyside customers scheduled 18,364 sessions on the computers during 2003. This high level of use would not have been possible without time limits. It is occasionally possible for a customer to have additional time, depending upon the circumstances.

I have also responded to Mr. Appel privately. I wish to assure the residents of Sunnyside, and everyone within our service area, that we do highly value, respect and appreciate you, and I want you to know that I will take any concern brought to me very seriously.

Thank you for your consideration.

/s/ Monica Weyhe, Director, Yakima Valley Regional Library

Fireworks display help needed

Whether you have lived here for a month or hundreds of years, your help is needed! We have a Fourth of July fireworks display that is put on for free for everyone to enjoy. It costs around $5,000 each year.

If everyone could donate $1 when you pay your water bill in June, we would be over halfway there. This should be easy to do for most anyone, but in past years the citizens have never really been asked to help. I think that we who live, work and generally enjoy this wonderful city should step up and make sure that this happens every year.

Won't you help our community show unity on this one thing!

/s/ Carol Stone, Sunnyside

Public invited

to seafood dinner

The VFW and Lions Club will be serving a seafood dinner this Friday, April 30, at the post home on North Avenue in Sunnyside. The cost is $10. All proceeds are going to help fund the July 4th fireworks. I would like to personally invite all of the citizens of our community down to our post home for this great event.

The food will be excellent. And the cause is a very worthy one.

Today, we have soldiers in Afghanistan and Iraq who are defending us from terrorists. They have the added difficult duty of trying to rebuild these two nations, and of trying to bring peace and freedom to these people. Every day we see on TV how difficult this job is. And it reminds us of how difficult it was for our Revolutionary soldiers to do the same thing here in America. In 1812 we were still fighting the British. They did not go away quietly. Our victory came very slowly and at a great cost to us. Freedom never has been free!

But today we have men such as Pat Tillman, who recently died in Afghanistan, who are fighting for us. He has become a symbol of every soldier who wears a uniform. Our military is full of soldiers just like Pat Tillman. And all of them are serving us with the same courage and dignity as Pat Tillman did.

Thus, we want to make this July 4th a great celebration of our own freedom, and a show of gratitude to our veterans for their service to our country.

So please, come down to our post home on Friday at 6 p.m. and enjoy a great seafood meal, and in doing so, help us to raise some of the money that we'll need to fund the fireworks for this 4th of July.

We need your support. Thank you. And God Bless America.

/s/ Greg Schlieve, Sunnyside Veterans Memorial Chairman


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