Wednesday, February 14, 2007
Bad customer service really ticks me off. Last Friday, I had a hankering for garlic. A genuine, bona fide craving that I was just dying to appease. My co-worker has a menu from a Sunnyside establishment that she swore would provide my fix.
After perusing the menu (she has it pinned to her board), I selected my pasta dish and picked up the phone.
I was trying to avoid the lunch rush. My plan was to get take-out.
I called at 11:23 a.m. I told the gal I wanted to place an order for take-out.
I was told no.
Actually, the conversation went like this:
"Hi, I'd like to place an order to pick up."
"We're not doing that."
"We don't do that between 12 and 2 p.m."
Long silence. Then she says, "We have two large parties coming in."
She was met with my silence. Then she said, in a rude tone, "Hold on a minute."
As I sat there on hold, it dawned on me that this eatery I'd never been to wasn't worth wasting my hard earned dollars.
First impressions count, folks. So does customer service. Someone reminded me of an adage that goes something like this: for one bad customer service experience, 10 people are going to hear about it. For every one good customer service experience, no one will know it but the customer.
I am dying to know this: Had I walked in, sat down and ordered, what the heck difference would it've made for the cook if I had ate it there or taken it with me?
The only thing lost out on here is on their end: reputation and money.