Pick up the newspaper these days and we all see more dire news about the economy. At Pacific Power, we see, hear and feel the pain in our communities and from our customers directly as they call to talk about their bills.
These calls are welcome. We have very experienced and conscientious people available 24/7 who can help customers manage their bills. This might mean working out a payment plan, figuring out some energy efficiency measures or maybe referring a customer to a local agency for help with their energy bills.
In a downturn this severe, a special concern is customers who may have suddenly lost their jobs, people who never expected to find themselves and their families in this position and who may not know of options available for them. Under these unexpected circumstances, the tendency may be to put off paying some bills in the hope that things will be better next month. Unfortunately, this natural reluctance to seek help can snowball into a much bigger problem. We're urging customers to call in as soon as they think there might be a concern and let us help.
To help keep these concerns from developing into even bigger problems, we're making a concentrated effort to let people know about their options. We'll be putting more information in bills, distributing flyers locally, putting a new emphasis on our web site and talking to the media to get the word out.
And, as always, we're here to help anytime of any day when you call. Our company and our employees are a big part of the communities we serve, and no one is immune from our nation's current economic difficulties. We understand and we can help. Call us toll free at 1-888-221-7070.
/s/ Pat Reiten, President, Pacific Power