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Off the Record

The little guy has your back

Rules are rules.

That's the unfortunate truth when it comes to vehicle warranties.

Last week my like-new 2008 Nissan Versa completely crapped out. The AC compressor seized up and caused the entire car to malfunction.

It was a terrible start to a Monday, where I would then have to find my way to work relying on friends and family.

With just a little more than 4,000 miles over the warranty's limit, I was very sad the manufacturer wouldn't do anything about the vehicle's issues.

But what I was completely surprised by was a local mechanic going to bat for me. That's what we get when we live in a small community like the Lower Valley.

The mechanic called Nissan himself to inquire whether or not they would honor the warranty, since it was so close to the mileage limit, and due to the fact that something this major shouldn't break down on a newer vehicle like mine.

Though his efforts failed, they were not in vain. What I learned is the extra mile may not be given in a larger city from a large auto manufacturer where customers are a dime a dozen. But in small communities like Sunnyside, most of the time it's about good service and fairness.

This is my public thank-you to my mechanic and his Sunnyside company for taking care of its customers like they are neighbors.

This isn't the first time I've been met with neighborly service in the Lower Valley, however.

On move-in day, I was ready to clean and call my new apartment home. I went to turn on the water, and it wouldn't flow. Apparently the city had forgotten to communicate with its workers that there was a new occupant in the home. My landlord called the local public works man in charge, and after hours at around 9 p.m. on a Friday evening, he left his home and came to turn on my water.

I could go on and on about the neighborly treatment given in the Lower Valley, but I just want to remind our readers to give a thank-you every once in a while to our dedicated local business owners and local agencies who go above and beyond the call of duty, just because they can.

All in all, my vehicle was fixed in a timely fashion with more than a fair price by the week's end. It feels good to have a working vehicle once again and even better to know that there are businessmen out there who are standing in my corner.

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