911 outage ends

Klickitat County system down for two days

— Emergency calls are again going through in Klickitat County.

A 911 outage impacting four counties began early Sunday morning, Klickitat County Emergency Management said in a press release.

“A large scale landline phone service outage began early Sunday morning,” officials said.

“This caused intermittent service interruptions as well as a failure of the 911 network,” they said.

The problem stems from issues Century Link is having with network phone and routing equipment, officials said.

Services were restored Monday night, The Dalles Chronicle reported.

Hood River, Skamania and Wasco counties were also without service, the newspaper reported.

During the outage, those in Klickitat County who called 911 from their cell phone and were able to get through had their calls routed to Clark County, emergency officials said. The information was then forwarded to Klickitat County dispatch for dispatching of emergency responders.

The outage appeared to be a result of Century Link equipment failure, officials said.

“Century Link is working diligently to reinstate these services,” officials said. “They will be working the rest of the day and night to reinstate services as quickly as they can.”

The widespread outage comes two years after CenturyLink was fined $2.8 million for a statewide 911 outage in April 2014.

The Washington Utilities and Transportation Commission approved a settlement between the company and commission staff following an investigation into the 911 outage that severely disrupted emergency services for six hours.

All 911 calls placed from landline, wireless, and Internet-based telephones were effected.


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